ETA Toronto Privacy Policy

Yorktown Family Services recognizes the sensitivity of an individual’s personal health information and is committed to respecting, safeguarding and protecting clients’ personal health information in compliance with the Personal Health Information Act, 2004.  Yorktown has developed and adheres to Privacy Policies that ensure that all personal health information is kept private and secure.

Personal health information about our clients is collected in order to provide the best care possible.  The Statement of Personal Health Information Practices outlines the information that we collect about clients, how that information will be used and how the information will be protected.

You may view or download a copy of the Privacy Policy, Statement of Personal Health Information Practices, and Client Information Booklet by clicking the links shown.

For information on ETA privacy practices, please contact ETA at:

ETA Toronto
David O’Brien
Director of Mental Health Services
Yorktown Family Services

Email: davidob@yorktownfamilyservices.com


ETA Toronto (ETA) is committed to excellence in serving all clients (“you”), including individuals with disabilities, in accordance with the requirements of the Customer Service Standard Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to provide accessible and equitable customer service to you. This Plan has been prepared to ensure a consistent approach to service and includes the core principles of independence, dignity and integration of individuals with disabilities.


Our interactions and communications with you will take into account their disabilities. Our staff, volunteers and third party contractors are trained to communicate with persons with various disabilities. Requests for alternative methods of communication (large print documents, etc.) will be fulfilled in a timely manner. If an accommodation is not readily available, you will be advised of the reasons.

Assistive Devices

You are welcome to use your own personal assistive devices to access our programs and services. We will make every effort to ensure that our staff are trained on how to interact with individuals using various assistive devices.

Service Animals

We welcome people with disabilities and their service animals on the parts of our premises that are open to the public. All staff, volunteers and third party contractors will be trained on how to interact with clients/members who require service animals.

Support Person

A person with a disability who requires a support person will be allowed to have that person accompany them on our premises. All staff, volunteers and third party contractors will be trained on how to interact with clients who require a support person. Your consent will be obtained prior to discussing any of your confidential personal information in the presence of a support person.


This project has been financed through the National Crime Prevention Strategy of Public Safety Canada. Opinions expressed in this document do not necessarily represent official policy of the Government of Canada.


    Contact us by email

    Send us your contact information using your name/alias, your email address (required) and phone (optional) and the reason you are asking for our help. Your information is kept confidential and we will get back to you as soon as possible.

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